At FYXEN, we are committed to providing a seamless, transparent shopping journey. Please read our Cancellation & Refund Policy carefully before placing an order to ensure full clarity on your rights and procedures.
Pre-Dispatch Cancellation
Cancel instantly with 100% full refund before courier dispatch.
2-Day Fast Refunds
Refunds are processed within 2 working days of inspection verification.
Hassle-Free Replacement
Defective or incorrect items replaced with zero additional charges.
01Order Cancellation
You may cancel your order at any time before it has been packed and handed over to the courier partner.
Cancellations can be initiated directly through your Account Orders dashboard or by contacting support immediately.
Once an order has been dispatched and an AWB tracking number is generated, it cannot be cancelled mid-transit and must be treated as an eligible return after delivery.
02Returns & Replacement Eligibility
We gladly accept return and replacement requests for eligible products under the following conditions:
The item was received in a damaged, physically impaired, or defective state.
An incorrect item, size, or variant was dispatched by FYXEN.
The item is completely unused, unaltered, in original condition with all tags, packaging, user manuals, and invoices intact.
The return request is raised within the official return window specified on the product page from the date of delivery.
* Note: Select personal care, intimate, or customized products may be marked as non-returnable on their respective product pages due to hygiene regulations.
03Refund Processing & Timelines
Once your returned item reaches our fulfillment center, it undergoes quality inspection within 24 hours. Upon successful verification:
Processing Window: The refund will be initiated within 2 working days.
Refund Method: The amount will be credited back to the original payment source (UPI account, Credit/Debit card, Net Banking, or FYXEN Store Wallet).
Bank Settlement: Depending on your card issuer or banking institution, the refunded amount typically reflects in your statement within 3–5 business days.
04Non-Refundable Circumstances
Refunds cannot be authorized under the following circumstances:
The product has suffered damage due to customer misuse, improper handling, or electrical surge.
The product is returned without its original packaging box, accessories, tags, or invoice.
The return request is raised after the expiry of the stipulated return window.
05Damaged, Defective, or Incorrect Deliveries
If you receive an item that is defective or not what you ordered, please contact us immediately with:
Your Order ID (e.g. FYX-XXXXXX).
Clear photos or a brief unboxing video highlighting the issue.
A short summary of the defect.
Our priority support team will instantly validate your request and organize a complimentary replacement dispatch or full refund.
Return Processing Fee (Orders Below ₹1,000)
For voluntary returns of products with an order value below ₹1,000, a standard return processing fee of ₹150 is deducted from the refundable total (or collected before return processing). This fee offsets reverse courier transit, handling, and sanitization inspections.
Original Order Value:₹850.00
Less: Return Processing Fee:- ₹150.00
Net Refund Credited:₹700.00
Fee Exemption Guarantee:
This ₹150 processing fee is 100% waived if the return is due to a wrong product delivered, transit damage, manufacturer defect, or any mistake caused by FYXEN.
06Returns & Refund Assistance
Our dedicated customer resolution team is available to assist you with any return or refund requests:
