Effective Date: [27/06/2026]
At FYXEN, we strive to provide a smooth shopping experience. Please read our Cancellation & Refund Policy carefully before placing an order.
1. Order Cancellation
You may cancel your order only if it has not been shipped.
- Orders can be cancelled from your account (if the option is available) or by contacting our customer support.
- Once an order has been shipped, it cannot be cancelled and will be treated as a return request after delivery, subject to our return policy.
2. Returns
We accept returns for eligible products if:
- The product is received in a damaged or defective condition.
- The wrong product has been delivered.
- The product is unused, in its original packaging, and returned with all accessories and invoices.
- The return request is raised within the return period mentioned on the product page.
Some products may not be eligible for return due to hygiene, customization, or other reasons. Such exceptions will be clearly mentioned on the respective product page.
3. Refunds
Once we receive and inspect the returned product, we will notify you of the refund status.
If your refund is approved:
- The refund will be processed within 2 working days after the returned product has been received and successfully verified.
- The refunded amount will be credited to the same payment method used for the original purchase.
- The time taken for the amount to reflect in your account may vary depending on your bank, payment gateway, or card issuer.
4. Non-Refundable Items
Refunds will not be issued if:
- The returned product is damaged due to misuse or improper handling by the customer.
- The product is returned without its original packaging, accessories, or proof of purchase.
- The product falls under a non-returnable category mentioned on the product page.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support as soon as possible with:
- Your Order ID
- Photos or videos of the product
- A brief description of the issue
We will review your request and arrange a replacement or refund, as applicable.
Return Shipping & Restocking Fee
For products with an order value below ₹1,000, a return processing fee of ₹150 will be deducted from the refundable amount or collected from the customer before the return is processed. This fee helps cover return shipping, handling, inspection, and processing costs.
Example:
- Order Value: ₹850
- Approved Return
- Return Processing Fee: ₹150
- Refund Amount: ₹700 (subject to eligibility and successful inspection)
This fee does not apply if:
- The wrong product was delivered by FYXEN.
- The product is defective or damaged upon delivery.
- The return is due to an error on the part of FYXEN.
6. Contact Us
If you have any questions regarding cancellations, returns, or refunds, please contact us:
FYXEN Customer Support
We are committed to resolving your concerns as quickly as possible.
