Privacy Policy
Effective Date: 27/06/2026•Last Updated: 01/07/2026•Operated by: Bytread International Private Limited
At FYXEN, protecting your personal privacy and safeguarding your confidential information is foundational to our relationship with you. This Privacy Policy details how we collect, process, store, and protect your information when visiting www.fyxen.in or purchasing from our platform.
256-Bit SSL Encryption
All data transfers and payments are protected by banking-grade encryption.
Zero Data Selling
We never rent, trade, or monetize your personal contact information to 3rd parties.
Full Cookie Control
Easily customize your analytics and marketing cookie preferences anytime.
01Information We Collect
We collect information to fulfill your orders and enhance your browsing experience:
- Contact & Identity Data: Name, email address, mobile number, delivery address, state, and postal PIN code.
- Order & Transaction History: Purchased items, delivery preferences, invoice details, and refund records.
- Device & Usage Information: IP address, browser type, operating system, and on-site interaction analytics collected via secure cookies.
02Payment Security
Your payment credentials (Credit/Debit Card numbers, CVVs, Net Banking passwords, and UPI PINs) are processed directly by RBI-licensed payment gateways (Razorpay) adhering to PCI-DSS Level 1 specifications. FYXEN does not capture or store your payment card numbers on our servers.
03How We Use Your Information
- To fulfill, pack, dispatch, and track your purchased products.
- To communicate real-time order milestones, invoices, and shipment tracking via SMS/Email.
- To process returns, replacements, and 2-day refunds.
- To offer curated VIP Club discounts and promotional updates (which you can opt out of anytime).
- To detect and prevent fraudulent transactions or security violations.
04Sharing With Trusted Service Providers
We only share necessary information with verified operational partners solely to fulfill our services:
- Logistics Partners: (e.g. BlueDart, Delhivery, DTDC) for shipping address delivery.
- Payment Processors: (e.g. Razorpay) for transaction settlement.
- Cloud & Communication Providers: for sending transactional order confirmations.
All partner providers are contractually obligated to maintain data confidentiality and comply with applicable Indian IT security standards.
05Your Privacy Rights & Preferences
You maintain full control over your personal data:
- You may request a copy or correction of your registered account details at any time.
- You may unsubscribe from VIP club marketing emails using the 1-click “Unsubscribe” link in emails.
- You may request complete deletion of your account and personal records by contacting support.
06Grievance & Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or your data protection rights, please contact our Privacy Team:
Company
Bytread International Pvt Ltd