Effective Date: 27/06/2026•Coverage: Pan-India + Statewide West Bengal VIP Delivery
At FYXEN, we are dedicated to delivering your premium lifestyle purchases safely, securely, and swiftly to your doorstep. Please review our complete Shipping Policy below to understand how orders are fulfilled, packed, dispatched, and delivered.
Standard DeliveryFREE ≥ ₹499
3–7 Days
Free for orders ≥ ₹499. Flat ₹30 for orders under ₹499.
Express Delivery₹50 Flat
2–5 Days
Priority packing & expedited air courier dispatch nationwide.
Founder In-HandWB Only
Direct Handover
Personal in-hand delivery by FYXEN Founder across all West Bengal districts.
Order Processing
All standard and express orders are processed and packed within 2–3 working days following successful payment or order confirmation.
Order processing operates exclusively on working days (Monday to Saturday), excluding national and regional public holidays.
Once your package is inspected and dispatched, you will receive real-time notification with live tracking credentials.
Delivery Timelines
Estimated transit timelines from the date of courier handover:
Standard Shipping: 3–7 working days across major tier-1, tier-2, and tier-3 Indian cities.
Express Delivery: 2–5 working days for expedited air corridors.
Hand Delivered By Founder: Coordinated directly via WhatsApp/call for personal handover anywhere in West Bengal.
Remote, hilly, or rural destinations may require an additional 1–2 days of logistics transit.
Shipping Charges & Rates
Transparent shipping charges are calculated upfront at checkout before payment:
Orders ≥ ₹499 (Standard Delivery)FREE
Orders < ₹499 (Standard Delivery)₹30.00
Express Priority Delivery₹50.00
Hand Delivered By Founder (West Bengal Statewide)₹10,000.00
Real-Time Order Tracking
Upon dispatch, a unique airway bill (AWB) and direct tracking link are sent to your registered email or SMS. You can also view live order milestones anytime by visiting your Order History or our Track Order page.
Delivery Attempts & Address Accuracy
Our national courier partners will make multiple delivery attempts to the specified address. If delivery fails due to:
Incomplete or incorrect house/street address or PIN code provided by the customer.
Recipient being unavailable or unreachable on the registered phone number.
Refusal to accept the delivery without valid cause.
The package will be returned to our fulfillment hub (RTO). Additional re-dispatch shipping charges may apply for re-attempted deliveries.
Damaged or Tampered Packages
If your outer parcel arrives visibly damaged, torn, or tampered with:
Do not accept the delivery from the courier agent if the damage is severe.
Take clear photos or videos of the parcel before opening.
Contact our customer support team immediately at support@fyxen.in with your Order ID and supporting media.
We will conduct an immediate investigation with the logistics carrier and arrange an expedited replacement or full refund.
Shipping Support & Enquiries
For any questions regarding your package dispatch, tracking, or delivery schedule, please reach out to our logistics team:
